Rapid ReHousing is NOT a Crisis Service

Three times just this week I have heard Rapid ReHousing referred to as a crisis service, or that the role of support staff in Rapid ReHousing is to respond to crises.

No. No. No. No. No. No. No. Big fat no.

The supports offered in Rapid ReHousing are case management services offered through progressive engagement. Let us break this down:

  1. Case management is case management. Case management is VERY DIFFERENT from a crisis service or crisis response.
  2. Crisis response is crisis response. Crisis responses is VERY DIFFERENT from a case management service.
  3. Progressive engagement means supports are increased only when there is evidence that the program participant is going to need greater assistance on any particular element of their life our housing stability. While intensity can increase, it should also decrease as the person begins to exercise greater independence and personal advocacy.

If anyone treats Rapid ReHousing as a crisis response they are clearly not seeing this important strategy as a housing and support intervention. This last word is important – intervention…to engage in a manner so as to modify behaviour or hinder detrimental events. Rapid ReHousing is about engaging as appropriate to support the process of housing maintenance in a sustainable fashion, while concurrently connecting the individual/family to other mainstream and community resources – as they determine to be advantageous for their housing and life stability.

If engagement only occurs in moments of crisis, that is nothing more than a horseshit, superhero social work adrenaline rush wherein the supports are not really supports. They are “saviour”.

If you want to set up households for long-term supports and success in housing then Rapid ReHousing has to adhere to a consistent, measurable, replicable model of case management intervention. Any other approach is just results through stupid luck, or else clear evidence that the people being housed through the intervention are NOT the right people…that you are either housing people that could have housed themselves, or else housing people that have needs far greater than what can be supported through Rapid ReHousing.

Do the right thing. Do a case management support intervention with your Rapid ReHousing program.

About Iain De Jong

Iain is a playful nerd, hellbent on ending homelessness, increasing affordable housing, creating vibrant communities, and expanding the knowledge amongst leaders that influence social issues. Having held senior management and professional positions in government, non-profits, and the private sector, Iain has a wealth of experience and has garnered dozens of awards for his work across Canada and internationally. His work has taken him across Canada, the United States, and to Australia. In 2009, Iain joined OrgCode as its President & CEO, and in 2014 assumed full ownership of the firm. In addition to his work with OrgCode, Iain holds a part-time faculty position in the Graduate Urban Planning Programme at York University.

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